Please read these terms carefully before using our services.
These Terms and Requirements ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and NeonBite ("we," "us" or "our"), concerning your access to and use of the NeonBite website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site").
You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Site and you must discontinue use immediately.
NeonBite is a food delivery service that connects customers with local restaurants and delivers food orders to customers' specified locations. Our services include:
Our services are available within specific delivery zones in Vancouver, Canada. Delivery availability may vary based on your location, the restaurant's location, and current demand. We reserve the right to refuse service to any area at our discretion, particularly during adverse weather conditions or other circumstances that may affect safe delivery.
You may be required to register with the Site to access certain features. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
To create an account, you must:
When placing an order through our Site, you agree to provide current, complete, and accurate purchase and account information. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.
All prices listed on our Site are in Canadian Dollars (CAD) and are subject to change without notice. Prices displayed do not include applicable taxes, delivery fees, or gratuities, which will be added at checkout.
We accept the following payment methods:
By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order (including taxes, delivery fees, and gratuities).
Important: For security reasons, we never store your complete credit card information on our servers. All payment processing is handled by secure third-party payment processors.
We currently deliver to select areas in Vancouver, Canada. Delivery availability is determined by your delivery address and the operating hours of the restaurant you order from.
Estimated delivery times are provided at checkout but are not guaranteed. Delivery times may vary based on:
We will make reasonable efforts to deliver your order within the estimated time frame.
To ensure successful delivery, you must:
If you are not available to receive your order, our delivery person will wait for a reasonable amount of time (typically 5 minutes) before leaving. In such cases, you may be charged for the order without receiving it.
You may cancel your order at no charge if the restaurant has not yet started preparing your food. Once food preparation has begun, cancellation may not be possible or may incur charges.
To cancel an order, please contact our customer service team immediately through the app or by calling the phone number provided in your order confirmation.
We strive to ensure your satisfaction with every order. If you are not satisfied with your order for any reason, please contact our customer service team within 24 hours of delivery. Refunds may be issued in the following circumstances:
Refunds will be processed to the original payment method used for the order. Processing times for refunds vary depending on your payment method and financial institution.
By using our Site and services, you agree not to:
The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by NeonBite, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site without our prior written consent.
THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE.
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
IN NO EVENT WILL WE, OUR AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
We may terminate or suspend your account and bar access to the Site immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Site, or contact us to request account deletion.
These Terms shall be governed by and defined following the laws of Canada and the Province of British Columbia. NeonBite and yourself irrevocably consent that the courts of British Columbia shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Terms.
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. You are advised to review these Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page.
If you have any questions about these Terms, please contact us at:
1033 Venables St, Vancouver, BC V6A 3R9, Canada
Email: neonbite@gmail.com
Phone: +1 (647) 846-2699
Last Updated: April 15, 2023